(888) 717-7463
Frequently Asked Questions
Everything You Need to Know About PRIME Medical Group
Find answers to our most common questions below. Don't see what you're looking for? Call us at (888) 717-7463 or book a consultation and speak directly with a PRIME care coordinator.
Book Your Consultation
Getting Started With PRIME
How do I get started with PRIME Medical Group?
Getting started is simple. Book a consultation online or call us at (888) 717-7463. During your consultation a PRIME care coordinator will discuss your symptoms, health history, and goals. From there we schedule your comprehensive lab testing and physician evaluation — and build your personalized treatment protocol based on your results.
---
Do I need to come in person or can I do everything via telehealth?
Both options are available. We have locations in Chicago, IL and St. Petersburg (Tampa Bay), FL for in-person visits. Telehealth for patients located in IL or FL, with labs at any Labcorp. After labs, you may meet with a PRIME provider in person or by telehealth where treatment is available.
---
What states do you serve?
Telehealth for patients located in IL or FL, with labs at any Labcorp.
---
How long does it take to get started?
Most patients complete their consultation within 1-3 business days of contacting us. Lab results are typically available within 24 hours. Your provider reviews your results and builds your protocol shortly after — most patients have a treatment plan within 1-2 weeks of their initial consultation.
---
What happens during my first consultation?
Your first consultation is a conversation with a PRIME care coordinator. We discuss your current symptoms, health history, medications, lifestyle, and goals. We explain the evaluation process, answer your questions, and help you choose the right lab panel to get started. There is no pressure and no commitment required at the consultation stage.
Book Your Consultation
Hormone Replacement Therapy (HRT) & Testosterone (TRT)
Am I a candidate for hormone replacement therapy?
Evaluation for symptoms such as fatigue, weight gain, brain fog, mood changes, poor sleep or low libido. The only way to know is a medical evaluation and lab work.
---
What is the difference between HRT and TRT?
Hormone Replacement Therapy (HRT) is a broader term covering
replacement of any hormone — estrogen, progesterone,
testosterone, thyroid, DHEA, and others — in both men and
women. Testosterone Replacement Therapy (TRT) specifically
refers to testosterone optimization, primarily used for men
with clinically low testosterone levels.
---
How quickly will I see results from hormone therapy?
Response varies by person. We adjust your plan based on follow-up labs and how you respond. Individual results vary.
---
Is hormone replacement therapy safe?
When prescribed and monitored by a physician, hormone replacement therapy is provided with ongoing lab monitoring and follow-up. Individual results vary. All PRIME
protocols are physician-supervised and include regular lab
monitoring to ensure your hormone levels remain in optimal
ranges and to identify and address any side effects early.
We follow evidence-based clinical guidelines for all
hormone therapies.
---
What are the potential side effects of testosterone therapy?
Testosterone supplementation may cause side effects
including acne, injection site reactions, fluid retention,
mood changes, elevated red blood cell count, changes in
cholesterol levels, reduced sperm production, and
testicular atrophy with long-term use. Some men experience
elevated PSA levels. All side effects are monitored through
regular lab testing and addressed promptly by your provider.
Report any unusual symptoms to your care team immediately.
---
Do I have to stay on hormone therapy forever?
No. Hormone therapy is not a lifetime commitment. Many
patients choose to continue long-term because of the
sustained quality-of-life benefits, while others
discontinue after achieving their goals. If you decide
to stop your physician will guide you through a proper
discontinuation protocol to minimize the risk of hormonal
rebound and maintain stability.
---
What is bioidentical hormone therapy and is it right for me?
Bioidentical hormones are molecularly identical to the
hormones naturally produced by your body. Many patients
prefer them for this reason. PRIME Medical Group offers
both bioidentical and conventional hormone therapies.
Your physician will discuss the differences and help you
determine which approach is most appropriate based on
your labs, medical history, and preferences.
Book Your Consultation
Medical Weight Loss & GLP-1 Programs
What weight loss programs does PRIME Medical Group offer?
We offer physician-supervised medical weight management, including metabolic lab testing, hormone optimization where appropriate, nutritional guidance and, when medically appropriate, prescription medication. Your provider will discuss FDA-approved options first.
---
What is semaglutide and how does it work for weight loss?
Semaglutide is a GLP-1 receptor agonist, a class of medication that mimics a natural gut hormone to reduce appetite, slow gastric emptying, and improve insulin sensitivity. FDA-approved semaglutide products are available by prescription. PRIME discusses FDA-approved options first. In limited cases where a provider documents a patient-specific medical need an approved product cannot meet, a compounded semaglutide may be prescribed. Compounded medications are not FDA-approved.
---
How much weight can I expect to lose?
Individual results vary significantly based on medical history, adherence to protocol, lifestyle factors, and genetic factors. Our patients have achieved a wide range of results — some of our most successful cases are featured on our Weight Management page. No specific outcomes are promised.
---
Is medical weight loss safe?
Medical weight management is physician-supervised with lab testing before starting and ongoing monitoring. All PRIME weight loss patients undergo comprehensive lab testing before starting and receive ongoing monitoring throughout their program. Potential side effects of GLP-1 therapy may include nausea, gastrointestinal discomfort, and changes in appetite. These are typically manageable and often resolve as your body adjusts to treatment.
---
Do I need to diet and exercise while on a weight loss program?
Our programs work best when combined with appropriate nutrition and physical activity — but we meet patients where they are. Your PRIME physician will provide guidance on nutrition and lifestyle adjustments that complement your medical protocol. We do not require a specific diet or exercise program but we do provide coaching and support to help you maximize your results.
Book Your Consultation
Peptide Therapy & Longevity Medicine
What is peptide therapy and how does it work?
Peptide therapy is prescribed only when clinically indicated, after a medical evaluation and lab work. Compounded medications are not FDA-approved. Individual results vary.
---
Who is a good candidate for peptide therapy?
Your
PRIME physician will determine which peptide protocols
are appropriate based on your labs, health history,
and goals during your consultation.
---
What is NAD+ therapy and what are the benefits?
NAD+ is a coenzyme involved in cellular energy production, DNA repair, and mitochondrial function.
---
What are the potential side effects of peptide therapy?
Potential side effects of peptide therapy may include
gastrointestinal symptoms such as nausea, bloating, and
changes in appetite, as well as injection site reactions,
headache, fatigue, and dizziness. Side effects vary
depending on the specific peptide protocol. All protocols
are monitored by your PRIME physician and adjusted based
on your response. If you experience severe or unusual
symptoms contact us immediately or call 911 in an
emergency.
Book Your Consultation
Insurance, Pricing & Policies
Does PRIME Medical Group accept insurance?
PRIME Medical Group is a fee-for-service practice and is
not currently in-network with any insurance providers.
However many of our services may be eligible for
reimbursement through your insurance provider on an
out-of-network basis. We provide all necessary
documentation to support insurance reimbursement claims.
We accept HSA (Health Savings Account) and FSA (Flexible
Spending Account) funds for eligible services.
---
How much do your programs cost?
Our programs start at $99 for an initial evaluation.
Evaluation options include our standard HRT panel at $99,
Weight Management panel at $149, and Comprehensive panel
at $349. Ongoing treatment costs are discussed with your
provider following your evaluation. We are committed to
transparent pricing with no hidden fees.
---
Do you offer discounts for military and first responders?
Yes. PRIME Medical Group was founded by Police, Fire, ICU,
Military, and EMS professionals. We offer 10% off your
first order for all active duty military, veterans, law
enforcement, firefighters, paramedics, and EMTs — and
their immediate family members. Contact us to apply
your discount.
---
What is your cancellation policy?
Cancellations must be made at least 24 hours prior to
your scheduled appointment. Late cancellations and
no-shows may be subject to a fee. Please review our
full cancellation policy before booking. For questions
about cancellations call us at (888) 717-7463.
---
What is your medication refund and shipping policy?
Medications that have been dispensed and shipped are
non-refundable. All prescriptions are fulfilled by
licensed compounding pharmacies and shipped via discreet
HIPAA-compliant packaging. Shipping times vary. For
questions about your medication order contact us at
info@primemedicalhrt.com or (888) 717-7463. Please
review our full medication refund and shipping policy
for complete details.
Book Your Consultation
Military, Veterans & First Responders
Will treatment at PRIME affect my fitness for duty status?
Hormone therapy and wellness treatments at PRIME Medical
Group are provided under physician supervision in
accordance with applicable standards of care. It is the
sole responsibility of each patient to disclose any
treatment to relevant occupational health providers,
employers, or regulatory bodies as required by their
specific employment, branch of service, or agency
requirements. PRIME Medical Group does not provide
fitness for duty certifications. We recommend discussing
any concerns with your department's medical officer
prior to starting treatment.
---
Is hormone therapy safe for active duty military?
Hormone therapy for active duty military is a complex
topic that depends on branch of service, deployment
status, and specific duty requirements. We strongly
encourage active duty patients to consult with their
military medical provider and review applicable
regulations before starting any hormone therapy program.
PRIME Medical Group provides civilian medical care and
does not operate within the military healthcare system.
---
Can first responders keep their treatment confidential?
Yes. All patient information at PRIME Medical Group is
protected under HIPAA. We will never disclose your
treatment to your employer, department, or any third
party without your explicit written authorization —
except as required by law. Your treatment is between
you and your PRIME medical provider.
Book Your Consultation
How do you administer a Testosterone injection?
How do you administer a Subcutaneous injection?
How do you administer an Intramuscular injection?
CANCELLATION POLICY
medication refund & shipping POLICY
What are the side effects of testosterone therapy?
Testosterone supplementation may cause adverse side effects like; semen reduction, testicular atrophy, raise PSA, Hemoglobin, Irritability, Headache, Pain and swelling at injection site, Acne, feeling sad, Nausea, prolonged or painful erection, Rash, Breast swelling, Numbness and tingling, painful or difficult urination, Deeper voice, Absence of menstrual periods, chest pain or discomfort, Difficulty breathing, Dizziness, Enlarged prostate, hair growth, Hypertension, Male pattern of baldness and Pounding of the ears.
Do you have to be on hormones forever?
No. Hormone therapy is not a lifetime commitment. Many
patients choose to continue long-term because of the
sustained quality-of-life benefits, while others
discontinue after achieving their goals. If you decide
to stop your physician will guide you through a proper
discontinuation protocol to minimize the risk of
hormonal rebound and maintain stability.
What are the side effects of peptide therapy?
Peptide supplementation may cause adverse side effects like; gastrointestinal symptoms, mainly Nausea, Diarrhea, Constipation, Stomach pain, Dizziness, Bloating, Allergic reaction, Blurred vision, Headache, Fast heartbeat, Fatigue, Loss of appetite, Passing gas, Belching, Difficulty swallowing, Fever, Heartburn, Sweating, Confusion, Depression, Hypoglycemia, Increased hunger, Kidney disease and Thyroid cancer. If you have severe stomach cramps, stop your medication and contact us immediately. In case of emergency call 911.
GLP-1 & Weight Management Research
Once-Weekly Semaglutide in Adults with Overweight or Obesity: New England Journal of Medicine - https://www.nejm.org/doi/full/10.1056/NEJMoa2032183
Tirzeptaide Once Weekly for the Treatment of Obesity: New England Journal of Medicine
https://www.nejm.org/doi/full/10.1056/NEJMoa2206038
The role of GLP-1 receptor agonists in managing type 2 diabetes
https://www.ccjm.org/content/89/8/457
Hormone Replacement Therapy Research
Testosterone Therapy: Potential Risks as You Age: Mayo Clinic Study - https://www.mayoclinic.org/healthy-lifestyle/sexual-health/in-depth/testosterone-therapy/art-20045728
Testosterone Therapy in Men with Hypogonadism: An Endocrine Society Clinical Practice Guideline - https://pmc.ncbi.nlm.nih.gov/articles/PMC4674408/
Is Testosterone Safe? Harvard Health Article - https://www.health.harvard.edu/mens-health/is-testosterone-therapy-safe-take-a-breath-before-you-take-the-plunge
Bioidentical Hormones: Therapy, Uses, Safety & Side Effects - https://my.clevelandclinic.org/health/treatments/15660-bioidentical-hormones
Hormone Therapy For Menopause Symptoms - https://my.clevelandclinic.org/health/treatments/15245-hormone-therapy-for-menopause-symptoms
Testosterone Therapy in Women: Does It Boost Sex Drive? Mayo Clinic - https://www.mayoclinic.org/diseases-conditions/menopause/expert-answers/testosterone-therapy/faq-20057935
Disclaimers:
I. Medical Disclaimer
The information provided on this website is for educational purposes only and is not intended as medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider regarding any medical condition or treatment, and do not disregard or delay professional medical advice based on content from PRIME Medical Group PLLC.
II. Compounded Medication Disclosure
PRIME Medical Group PLLC does not manufacture or dispense medications. All prescriptions are filled by licensed compounding pharmacies that operate in accordance with applicable federal and state laws.
Compounded semaglutide and tirzepatide are not FDA-approved. Some other medications we prescribe may be used off-label. Use of these medications is voluntary and requires informed consent.
III. Clinical Justification
Each compounded GLP‑1 product is prepared only when a documented clinical need exists, such as:
-
Allergy to excipients in FDA‑approved products
-
Need for dosage forms or concentrations not commercially available.
This clinical rationale is recorded on the prescription/order for patient-specific compounding. FDA-approved options are discussed first, and a lower price alone is not a basis for prescribing a compounded medication.
IV. Informed Consent, Risks & Adverse Event Reporting
Compounded GLP‑1 medications are not FDA-approved, and may vary in purity, potency, formulation, or sterility.
By accepting a compounded product, patients acknowledge:
-
Understanding these potential risks
-
Commitment to report any adverse events or dosing errors, which we will forward to FDA’s MedWatch program
V. Quality Standards & Oversight
Our partner pharmacies adhere to recognized quality standards:
-
Pharmacies follow USP <797>/<800> sterile compounding standards
-
Outsourcing facilities are FDA-registered and comply with current Good Manufacturing Practice (cGMP)
VI. FDA & Trademark Disclaimer
PRIME Medical Group prescribes generic and compounded medications such as semaglutide and tirzepatide when clinically appropriate. Compounded medications are not FDA-approved.
VII. Documentation & Prescriber Oversight
All compounded GLP‑1 products require a valid, patient-specific prescription with documented clinical rationale. Records are securely maintained and available for federal or state inspection.
VIII. Results & Testimonial Disclaimer
Results may vary due to medical history, adherence, lifestyle, and genetics. Testimonials or before/after photos reflect individual results and are not guarantees.
IX. Weight Management Safety Disclaimer
Weight management treatments carry risks—such as GI upset, blood sugar changes, or other side effects. Patients must undergo medical evaluation and lab work before starting therapy. These treatments are not substitutes for a healthy diet and exercise.
X. HIPAA & Telehealth Disclaimer
All consultations and communications adhere to HIPAA regulations. Telehealth services are provided where permitted by state law, using secure connections and completed intake forms.
XI. Consent to Treat
By becoming a patient of PRIME Medical Group PLLC, you acknowledge understanding the risks and benefits associated with hormone and peptide therapies. You consent to treatment as outlined in your individualized medical plan after provider consultation.
For any other questions please contact us and a designated Patient Care Coordinator will be happy to get you answers!
Hormone Therapy, Weight Loss & Longevity Medicine FAQ — Chicago and Tampa Bay. Telehealth for patients located in IL or FL, with labs at any Labcorp.
PRIME Medical Group provides physician-supervised hormone
replacement therapy (HRT), testosterone replacement
therapy (TRT), medical weight loss, peptide therapy,
IV therapy, regenerative medicine, and longevity programs
at our Chicago, IL and Tampa Bay (St. Petersburg), FL
locations. Telehealth for patients located in IL or FL, with labs at any Labcorp.
Have a question not answered here? Call us at
(888) 717-7463, email info@primemedicalhrt.com, or book
a consultation with a PRIME care coordinator.
We are available Monday through Friday 9AM-5PM CST.
Telehealth for patients located in IL or FL, with labs at any Labcorp.
PRIME Medical Group Chicago — 6547 N. Northwest Hwy,
Chicago, IL 60631
PRIME Medical Group Tampa Bay — 8424 4th Street N,
Suite F, St. Petersburg, FL 33702
Phone: (888) 717-7463 | info@primemedicalhrt.com
Monday–Friday 9AM–5PM | Medical services by
appointment only.
Book Your Consultation
