Frequently Asked Questions

Everything You Need to Know About PRIME Medical Group

Find answers to our most common questions below. Don't see what you're looking for? Call us at (888) 717-7463 or book a free consultation and speak directly with a PRIME care coordinator.

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Getting Started With PRIME

How do I get started with PRIME Medical Group?
Getting started is simple. Book a free consultation online or call us at (888) 717-7463. During your consultation a PRIME care coordinator will discuss your symptoms, health history, and goals. From there we schedule your comprehensive lab testing and physician evaluation — and build your personalized treatment protocol based on your results.

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Do I need to come in person or can I do everything via telehealth?
Both options are available. We have locations in Chicago, IL and St. Petersburg (Tampa Bay), FL for in-person visits. We also offer telehealth consultations and follow-up appointments for patients nationwide through our LabCorp partnership — you get your blood draw done at a LabCorp near you and meet with your PRIME provider virtually. Most patients manage ongoing care entirely via telehealth after their initial evaluation.

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What states do you serve?
We serve patients in-person in Illinois and Florida. Via telehealth and our nationwide LabCorp partnership we serve patients in most U.S. states. Due to state-specific prescribing and pharmacy regulations we are currently unable to serve patients in California, North Carolina, South Carolina, Alabama, or Mississippi. Contact us to confirm availability in your state.

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How long does it take to get started?
Most patients complete their free consultation within 1-3 business days of contacting us. Lab results are typically available within 24-72 hours depending on the panel ordered. Your provider reviews your results and builds your protocol shortly after — most patients have a treatment plan within 1-2 weeks of their initial consultation.

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What happens during my first consultation?
Your first consultation is a free no-obligation conversation with a PRIME care coordinator. We discuss your current symptoms, health history, medications, lifestyle, and goals. We explain the evaluation process, answer your questions, and help you choose the right lab panel to get started. There is no pressure and no commitment required at the consultation stage.
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Hormone Replacement Therapy (HRT) & Testosterone (TRT)

Am I a candidate for hormone replacement therapy?

Most adults experiencing symptoms of hormonal decline are
potential candidates. Common symptoms include persistent
fatigue, weight gain, brain fog, mood changes, poor sleep,
low libido, and reduced physical performance. The only way
to know for certain is through comprehensive lab testing.
We evaluate your full hormone panel and build a clinical
picture before recommending any treatment.

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What is the difference between HRT and TRT?

Hormone Replacement Therapy (HRT) is a broader term covering
replacement of any hormone — estrogen, progesterone,
testosterone, thyroid, DHEA, and others — in both men and
women. Testosterone Replacement Therapy (TRT) specifically
refers to testosterone optimization, primarily used for men
with clinically low testosterone levels. Women can also
benefit from low-dose testosterone as part of a broader
HRT protocol.

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How quickly will I see results from hormone therapy?

Many patients notice improvements in energy, mood, and sleep
within 2-4 weeks of starting treatment. Full benefits —
including changes in body composition, mental clarity,
libido, and physical performance — typically develop over
3-6 months as hormone levels stabilize. Results vary based
on individual biology, adherence to protocol, and
lifestyle factors.

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Is hormone replacement therapy safe?

When prescribed and monitored by a physician, hormone
replacement therapy is safe and well-studied. All PRIME
protocols are physician-supervised and include regular lab
monitoring to ensure your hormone levels remain in optimal
ranges and to identify and address any side effects early.
We follow evidence-based clinical guidelines for all
hormone therapies.

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What are the potential side effects of testosterone therapy?

Testosterone supplementation may cause side effects
including acne, injection site reactions, fluid retention,
mood changes, elevated red blood cell count, changes in
cholesterol levels, reduced sperm production, and
testicular atrophy with long-term use. Some men experience
elevated PSA levels. All side effects are monitored through
regular lab testing and addressed promptly by your provider.
Report any unusual symptoms to your care team immediately.

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Do I have to stay on hormone therapy forever?

No. Hormone therapy is not a lifetime commitment. Many
patients choose to continue long-term because of the
sustained quality-of-life benefits, while others
discontinue after achieving their goals. If you decide
to stop your physician will guide you through a proper
discontinuation protocol to minimize the risk of hormonal
rebound and maintain stability.

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What is bioidentical hormone therapy and is it right for me?

Bioidentical hormones are molecularly identical to the
hormones naturally produced by your body. Many patients
prefer them for this reason. PRIME Medical Group offers
both bioidentical and conventional hormone therapies.
Your physician will discuss the differences and help you
determine which approach is most appropriate based on
your labs, medical history, and preferences.
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Medical Weight Loss & GLP-1 Programs

What weight loss programs does PRIME Medical Group offer?

We offer physician-supervised medical weight loss programs
including GLP-1 therapy using compounded semaglutide and
tirzepatide, metabolic lab testing, hormone optimization
for weight-related hormonal dysfunction, peptide support
for metabolism and appetite regulation, and nutritional
guidance. All programs are personalized based on your
lab results and goals — not a one-size-fits-all approach.

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What is semaglutide and how does it work for weight loss?

Semaglutide is a GLP-1 receptor agonist — a class of
medication that mimics a natural gut hormone to reduce
appetite, slow gastric emptying, and improve insulin
sensitivity. At PRIME, compounded semaglutide is available
only by prescription following medical evaluation and lab
testing. All compounded medications are prepared by
licensed 503A or 503B compounding pharmacies.

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How much weight can I expect to lose?

Individual results vary significantly based on medical
history, adherence to protocol, lifestyle factors, and
genetic factors. Clinical research on GLP-1 therapies
has demonstrated average weight loss of 15-20% of body
weight over 12-18 months in some studies. Our patients
have achieved a wide range of results — some of our most
successful cases are featured on our Weight Management
page. No specific outcomes are guaranteed.

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Is medical weight loss safe?

When supervised by a physician, medical weight loss
programs are safe. All PRIME weight loss patients undergo
comprehensive lab testing before starting and receive
ongoing monitoring throughout their program. Potential
side effects of GLP-1 therapy may include nausea,
gastrointestinal discomfort, and changes in appetite.
These are typically manageable and often resolve as your
body adjusts to treatment.

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Do I need to diet and exercise while on a weight loss program?

Our programs work best when combined with appropriate
nutrition and physical activity — but we meet patients
where they are. Your PRIME physician will provide guidance
on nutrition and lifestyle adjustments that complement
your medical protocol. We do not require a specific diet
or exercise program but we do provide coaching and support
to help you maximize your results.
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Peptide Therapy & Longevity Medicine

What is peptide therapy and how does it work?
Peptides are short chains of amino acids that act as
biological messengers — signaling your cells to perform
specific functions. Peptide therapy uses physician-
prescribed peptides to support processes like growth
hormone stimulation, tissue repair, fat metabolism,
sleep quality, immune function, and cognitive performance.
All peptide protocols at PRIME are prescribed following
medical evaluation and are dispensed through licensed
compounding pharmacies.
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Who is a good candidate for peptide therapy?
Peptide therapy is used by a wide range of patients
including athletes seeking recovery optimization, active
adults experiencing age-related decline, executives
looking for cognitive enhancement, first responders
recovering from occupational injuries, and patients
managing chronic inflammation or slow healing. Your
PRIME physician will determine which peptide protocols
are appropriate based on your labs, health history,
and goals during your consultation.
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What is NAD+ therapy and what are the benefits?
NAD+ (Nicotinamide Adenine Dinucleotide) is a coenzyme
essential for cellular energy production, DNA repair,
and mitochondrial function. Levels decline significantly
with age. NAD+ IV therapy delivers this molecule directly
into the bloodstream for maximum absorption, supporting
energy, cognitive clarity, metabolism, and cellular
longevity. It is one of our most popular longevity
treatments and is available at both our Chicago and
Tampa Bay locations.
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What are the potential side effects of peptide therapy?
Potential side effects of peptide therapy may include
gastrointestinal symptoms such as nausea, bloating, and
changes in appetite, as well as injection site reactions,
headache, fatigue, and dizziness. Side effects vary
depending on the specific peptide protocol. All protocols
are monitored by your PRIME physician and adjusted based
on your response. If you experience severe or unusual
symptoms contact us immediately or call 911 in an
emergency.
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Insurance, Pricing & Policies

Does PRIME Medical Group accept insurance?

PRIME Medical Group is a fee-for-service practice and is
not currently in-network with any insurance providers.
However many of our services may be eligible for
reimbursement through your insurance provider on an
out-of-network basis. We provide all necessary
documentation to support insurance reimbursement claims.
We accept HSA (Health Savings Account) and FSA (Flexible
Spending Account) funds for eligible services.

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How much do your programs cost?

Our programs start at $99 for an initial evaluation.
Evaluation options include our standard HRT panel at $99,
Weight Management panel at $199, and Comprehensive panel
at $299. Ongoing treatment costs are discussed with your
provider following your evaluation. We are committed to
transparent pricing with no hidden fees.

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Do you offer discounts for military and first responders?

Yes. PRIME Medical Group was founded by Police, Fire, ICU,
Military, and EMS professionals. We offer 10% off your
first order for all active duty military, veterans, law
enforcement, firefighters, paramedics, and EMTs — and
their immediate family members. Contact us to apply
your discount.

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What is your cancellation policy?

Cancellations must be made at least 24 hours prior to
your scheduled appointment. Late cancellations and
no-shows may be subject to a fee. Please review our
full cancellation policy before booking. For questions
about cancellations call us at (888) 717-7463.

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What is your medication refund and shipping policy?

Medications that have been dispensed and shipped are
non-refundable. All prescriptions are fulfilled by
licensed compounding pharmacies and shipped via discreet
HIPAA-compliant packaging. Shipping times vary. For
questions about your medication order contact us at
info@primemedicalhrt.com or (888) 717-7463. Please
review our full medication refund and shipping policy
for complete details.
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Military, Veterans & First Responders

Will treatment at PRIME affect my fitness for duty status?

Hormone therapy and wellness treatments at PRIME Medical
Group are provided under physician supervision in
accordance with applicable standards of care. It is the
sole responsibility of each patient to disclose any
treatment to relevant occupational health providers,
employers, or regulatory bodies as required by their
specific employment, branch of service, or agency
requirements. PRIME Medical Group does not provide
fitness for duty certifications. We recommend discussing
any concerns with your department's medical officer
prior to starting treatment.

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Is hormone therapy safe for active duty military?

Hormone therapy for active duty military is a complex
topic that depends on branch of service, deployment
status, and specific duty requirements. We strongly
encourage active duty patients to consult with their
military medical provider and review applicable
regulations before starting any hormone therapy program.
PRIME Medical Group provides civilian medical care and
does not operate within the military healthcare system.

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Can first responders keep their treatment confidential?

Yes. All patient information at PRIME Medical Group is
protected under HIPAA. We will never disclose your
treatment to your employer, department, or any third
party without your explicit written authorization —
except as required by law. Your treatment is between
you and your PRIME medical provider.
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How do you administer a Testosterone injection?  
How do you administer a Subcutaneous injection?  
How do you administer an Intramuscular injection?  

CANCELLATION POLICY

Please review our full cancellation policy prior to
booking any appointment at PRIME Medical Group.
View full policy here.

medication refund & shipping POLICY

Please review our full medication refund and shipping policy prior to booking. All dispensed medications are non-refundable once shipped. View full policy here.

What are the side effects of testosterone therapy?

Testosterone supplementation may cause adverse side effects like; semen reduction, testicular atrophy, raise PSA, Hemoglobin, Irritability, Headache, Pain and swelling at injection site, Acne, feeling sad, Nausea, prolonged or painful erection, Rash, Breast swelling, Numbness and tingling, painful or difficult urination, Deeper voice, Absence of menstrual periods, chest pain or discomfort, Difficulty breathing, Dizziness, Enlarged prostate, hair growth, Hypertension, Male pattern of baldness and Pounding of the ears. 

Do you have to be on hormones forever?

No. Hormone therapy is not a lifetime commitment. Many
patients choose to continue long-term because of the
sustained quality-of-life benefits, while others
discontinue after achieving their goals. If you decide
to stop your physician will guide you through a proper
discontinuation protocol to minimize the risk of
hormonal rebound and maintain stability.

What are the side effects of peptide therapy?

Peptide supplementation may cause adverse side effects like; gastrointestinal symptoms, mainly Nausea, Diarrhea, Constipation, Stomach pain, Dizziness, Bloating, Allergic reaction, Blurred vision, Headache, Fast heartbeat, Fatigue, Loss of appetite, Passing gas, Belching, Difficulty swallowing, Fever, Heartburn, Sweating, Confusion, Depression, Hypoglycemia, Increased hunger, Kidney disease and Thyroid cancer.  If you have severe stomach cramps, stop your medication and contact us immediately. In case of emergency call 911.

GLP-1 & Weight Management Research

Once-Weekly Semaglutide in Adults with Overweight or Obesity: New England Journal of Medicine - https://www.nejm.org/doi/full/10.1056/NEJMoa2032183

Tirzeptaide Once Weekly for the Treatment of Obesity: New England Journal of Medicine

https://www.nejm.org/doi/full/10.1056/NEJMoa2206038

The role of GLP-1 receptor agonists in managing type 2 diabetes

https://www.ccjm.org/content/89/8/457 

 

Hormone Replacement Therapy Research

Testosterone Therapy: Potential Risks as You Age: Mayo Clinic Study - https://www.mayoclinic.org/healthy-lifestyle/sexual-health/in-depth/testosterone-therapy/art-20045728

Testosterone Therapy in Men with Hypogonadism: An Endocrine Society Clinical Practice Guideline - https://pmc.ncbi.nlm.nih.gov/articles/PMC4674408/

Is Testosterone Safe? Harvard Health Article - https://www.health.harvard.edu/mens-health/is-testosterone-therapy-safe-take-a-breath-before-you-take-the-plunge 

Bioidentical Hormones:  Therapy, Uses, Safety & Side Effects - https://my.clevelandclinic.org/health/treatments/15660-bioidentical-hormones

Hormone Therapy For Menopause Symptoms - https://my.clevelandclinic.org/health/treatments/15245-hormone-therapy-for-menopause-symptoms

Testosterone Therapy in Women:  Does It Boost Sex Drive? Mayo Clinic - https://www.mayoclinic.org/diseases-conditions/menopause/expert-answers/testosterone-therapy/faq-20057935

 

Disclaimers:

 

I. Medical Disclaimer

The information provided on this website is for educational purposes only and is not intended as medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider regarding any medical condition or treatment, and do not disregard or delay professional medical advice based on content from PRIME Medical Group PLLC.

II. Compounded Medication Disclosure

PRIME Medical Group PLLC does not manufacture or dispense medications. All prescriptions are filled by licensed 503A or 503B compounding pharmacies that operate in accordance with applicable federal and state laws.
Some medications—including compounded semaglutide or tirzepatide—may not be FDA-approved or may be prescribed off-label. Use of these medications is voluntary and requires informed consent.

III. Clinical Justification

Each compounded GLP‑1 product is prepared only when a documented clinical need exists, such as:

IV. Informed Consent, Risks & Adverse Event Reporting

Compounded GLP‑1 medications are not FDA-approved, and may vary in purity, potency, formulation, or sterility.
By accepting a compounded product, patients acknowledge:

V. Quality Standards & Oversight

Our partner pharmacies adhere to recognized quality standards:

VI. FDA & Trademark Disclaimer

The compounded medications offered through PRIME Medical Group PLLC are not affiliated with, endorsed by, or manufactured by Novo Nordisk (Ozempic®, Wegovy®) or Eli Lilly (Mounjaro®, Zepbound®), which are registered trademarks.
While brand-name medications may be prescribed when clinically appropriate or due to supply constraints, our compounded alternatives are distinct formulations used only when medically justified or unavailable commercially montgomerypurdue.com+2hchlawyers.com+2self.com+2self.com+2montgomerypurdue.com+2fda.gov+2.

VII. Documentation & Prescriber Oversight

All compounded GLP‑1 products require a valid, patient-specific prescription with documented clinical rationale. Records are securely maintained and available for federal or state inspection crsreports.congress.gov+15fda.gov+15montgomerypurdue.com+15.

VIII. Results & Testimonial Disclaimer

Results may vary due to medical history, adherence, lifestyle, and genetics. Testimonials or before/after photos reflect individual results and are not guarantees.

IX. Weight Management Safety Disclaimer

Weight management treatments carry risks—such as GI upset, blood sugar changes, or other side effects. Patients must undergo medical evaluation and lab work before starting therapy. These treatments are not substitutes for a healthy diet and exercise.

X. HIPAA & Telehealth Disclaimer

All consultations and communications adhere to HIPAA regulations. Telehealth services are provided where permitted by state law, using secure connections and completed intake forms.

XI. Consent to Treat

By becoming a patient of PRIME Medical Group PLLC, you acknowledge understanding the risks and benefits associated with hormone and peptide therapies. You consent to treatment as outlined in your individualized medical plan after provider consultation.

For any other questions please contact us and a designated Patient Care Coordinator will be happy to get you answers!

Hormone Therapy, Weight Loss & Longevity Medicine FAQ — Chicago, Tampa Bay & Nationwide

PRIME Medical Group provides physician-supervised hormone
replacement therapy (HRT), testosterone replacement
therapy (TRT), medical weight loss, peptide therapy,
IV therapy, regenerative medicine, and longevity programs
at our Chicago, IL and Tampa Bay (St. Petersburg), FL
locations, and via telehealth nationwide through our
LabCorp partnership.

Have a question not answered here? Call us at
(888) 717-7463, email info@primemedicalhrt.com, or book
a free consultation with a PRIME care coordinator.
We are available Monday through Friday 9AM-5PM CST.
Telehealth appointments available nationwide.

PRIME Medical Group Chicago — 6547 N. Northwest Hwy,
Chicago, IL 60631
PRIME Medical Group Tampa Bay — 8424 4th Street N,
Suite F, St. Petersburg, FL 33702
Phone: (888) 717-7463 | info@primemedicalhrt.com
Monday–Friday 9AM–5PM | Medical services by
appointment only.
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